Customer Satisfaction Policy
Last Updated: November 20, 2024
We are committed to delivering exceptional experiences. If you are unsatisfied with your charter or product, we encourage you to contact us to address your concerns.1. How to File a Concern
- Contact Us:
- Email us at allaroundkeywest@gmail.com with your concern and any relevant details (e.g., booking number or order number).
- Resolution Time:
- We strive to respond to concerns within 48 hours and resolve issues promptly.
- Possible Resolutions:
- Partial or full refunds (if eligible).
- Rescheduling or additional discounts for future services.
2. No-Show Policy
- Customers who fail to arrive at the designated location 5 minutes prior to departure will be considered “no-shows.”
- No Refunds will be issued for no-shows unless approved by All Around Adventure under extenuating circumstances.
3. Contact Information
For questions or concerns regarding cancellations, refunds, or satisfaction policies, contact us:- Email: allaroundkeywest@gmail.com
- Address: All Around Adventure Fishing Charters 5950 Peninsular Ave Key West, FL 33040 United States
