Customer Service Charter
Last Updated: November 24, 2024
At All Around Adventure Fishing Charters, we are dedicated to delivering exceptional customer service and ensuring a memorable experience for all our clients. This Customer Service Charter outlines our commitments and what you can expect when engaging with our services.1. Our Commitment to You
- Professionalism: Our team will always treat you with respect, courtesy, and professionalism.
- Reliability: We are committed to providing dependable services, from the booking process to the completion of your charter.
- Safety: Your safety is our top priority. We adhere to strict safety protocols and maintain our vessels to the highest standards.
- Responsiveness: We will address inquiries, feedback, and concerns promptly and transparently.
2. Booking and Communication
Ease of Booking
- We strive to make the booking process simple and user-friendly, whether online, by phone, or via email.
- Confirmation emails with clear details will be sent for every booking.
Prompt Communication
- We aim to respond to inquiries within 24 hours during business hours.
- Any updates or changes to your booking will be communicated in a timely manner.
3. During Your Charter
Experienced Crew
- Our captains and crew are highly trained and knowledgeable about local waters and marine life.
- The crew is available to assist you throughout your trip, ensuring comfort and enjoyment.
Clean and Well-Maintained Vessels
- Our boats are regularly inspected and cleaned to provide a safe and enjoyable environment.
Tailored Experiences
- We offer personalized charters to meet your unique needs, whether for fishing, sightseeing, or special events.
4. Handling Feedback and Complaints
Feedback Welcomed
- We value your feedback to improve our services. Share your experience by emailing us at allaroundkeywest@gmail.com.
Complaint Resolution
- If you have a complaint, contact us via phone or email, and we will:
- Acknowledge your concern within 2 business days.
- Investigate and resolve the issue within 7 business days whenever possible.
5. Environmental Responsibility
- We are committed to sustainable practices that protect the marine environment.
- Our crew educates passengers on eco-friendly practices and responsible fishing.
6. Accessibility and Inclusivity
- We aim to accommodate passengers with disabilities or special needs to the best of our ability.
- Please notify us in advance so we can make necessary arrangements for a comfortable experience.
7. Continuous Improvement
- We are dedicated to ongoing improvement through customer feedback, industry standards, and employee training.
- Our goal is to exceed customer expectations and set the benchmark for excellence in fishing charters.
8. Contact Information
For questions, feedback, or assistance, contact us:- Email: allaroundkeywest@gmail.com
- Phone: 786-933-0177
- Address: All Around Adventure Fishing Charters 5950 Peninsular Ave Key West, FL 33040 United States
