Delivery Policies
Last Updated: November 20, 2024
At All Around Adventure Fishing Charters, we aim to provide a seamless and enjoyable experience for all our customers. While our services primarily involve in-person fishing charters, we occasionally offer physical or digital products, such as merchandise, gift cards, or digital bookings. Below, you will find details about our delivery policies.1. Delivery of Services
Charter Services
- All fishing charters are delivered in-person on the scheduled date and time specified during booking.
- Departure takes place from City Marina at Garrison Bight, located at 1801 N Roosevelt Blvd, Key West, FL 33040.
- Customers are responsible for arriving at the marina at least 5 minutes prior to the scheduled departure time.
Digital Bookings and Confirmation
- After completing your booking, a confirmation email with your trip details will be sent to the email address provided.
- If you do not receive your confirmation within 24 hours, please contact us at allaroundkeywest@gmail.com.
2. Physical Products
Shipping
- Merchandise: Physical items (e.g., apparel, accessories) are shipped via standard carriers (e.g., USPS, FedEx, UPS).
- Processing Time: Orders are processed within 2-3 business days of payment confirmation.
- Shipping Time: Delivery typically takes 3-7 business days within the United States. International shipping times vary by location.
Shipping Costs
- Shipping costs are calculated based on the weight, dimensions, and destination of your order.
- Free shipping may be available for orders over a specified amount (details provided at checkout).
Tracking Information
- Once your order is shipped, you will receive a tracking number via email to monitor the status of your delivery.
Undelivered or Lost Items
- If your item has not arrived within the estimated delivery window, please contact us at allaroundkeywest@gmail.com for assistance.
- We are not responsible for delays caused by the shipping carrier, but we will work with you to resolve any issues.
3. Digital Products
Delivery
- Digital products (e.g., gift cards, e-tickets) will be delivered via email within 24 hours of purchase.
- Ensure the correct email address is provided at checkout to avoid delivery issues.
Non-Delivery
- If you do not receive your digital product, check your spam or junk folder. If it is still missing, contact us at allaroundkeywest@gmail.com.
4. Customer Responsibilities
Accurate Information
- Customers are responsible for providing accurate shipping and contact details at the time of purchase or booking.
- Incorrect information may result in delays or non-delivery.
Timely Communication
- If there are any issues with your delivery or booking, contact us promptly so we can address your concerns.
5. Return and Exchange Policy for Physical Products
Eligibility
- Returns or exchanges are accepted within 30 days of delivery for items in unused, original condition.
- Digital products (e.g., gift cards) are non-refundable unless otherwise required by law.
Process
- To initiate a return or exchange, email us at allaroundkeywest@gmail.com with your order number and reason for the request.
- Customers are responsible for return shipping costs unless the item was defective or incorrect.
6. Contact Information
For questions or concerns about our delivery policies, contact us:- Email: allaroundkeywest@gmail.com
- Address: All Around Adventure Fishing Charters 5950 Peninsular Ave Key West, FL 33040 United States