Product & Order Policies

Last Updated: November 20, 2024

At All Around Adventure Fishing Charters, we aim to provide clear and straightforward policies for ordering physical and digital products. Please review the following policies for information regarding purchases, returns, and related concerns.

1. Purchasing Policies

Eligibility

• Customers must be at least 18 years old to make purchases.
• By placing an order, you agree to provide accurate billing and shipping information.

Product Availability

• Product availability is subject to change. If an item is out of stock, we will notify you promptly and provide an estimated restock date or issue a refund.

Payment Methods

• We accept the following payment methods:
  • Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Venmo
• All payments must be completed at the time of purchase.

2. Order Confirmation

Email Confirmation

• Once your order is placed, you will receive an email confirmation detailing your purchase, including:
  • Order number
  • Items purchased
  • Total cost
  • Estimated delivery time (for physical items)
• If you do not receive a confirmation email within 24 hours, contact us at allaroundkeywest@gmail.com.

3. Return and Exchange Policies

Eligibility for Returns/Exchanges

• Returns and exchanges are accepted for physical products within 30 days of delivery, provided the item is:
  • Unused and in its original condition.
  • Accompanied by proof of purchase.
• Non-refundable Items:
  • Digital products, such as gift cards or e-tickets, are non-refundable unless otherwise required by law.

Process

• To initiate a return or exchange, email us at allaroundkeywest@gmail.com with the following:
  • Order number
  • Reason for the return/exchange
  • Photos of the item (if applicable)
• Customers are responsible for return shipping costs unless the item was defective or incorrect.

4. Order Modifications or Cancellations

Modifications

• To modify an order (e.g., change shipping details or product selection), contact us at allaroundkeywest@gmail.com within 24 hours of placing your order.

Cancellations

• Orders can be canceled for a full refund if the cancellation request is received before the order has shipped.
• For digital products, cancellations are only allowed if the product has not yet been delivered.

5. Damaged or Defective Products

Reporting Issues

• If your product arrives damaged or defective, notify us within 7 days of delivery by emailing allaroundkeywest@gmail.com with:
  • Photos of the damaged/defective item
  • Order number
  • Description of the issue

Resolution Options

• Depending on availability and your preference, we will:
  • Replace the item at no additional cost.
  • Issue a full refund.

6. Customer Responsibilities

• Ensure the information provided during the order process (e.g., shipping address) is accurate.
• Review product descriptions and specifications carefully before purchasing.
• Retain your proof of purchase for any returns, exchanges, or warranty claims.

7. Contact Information

For questions or concerns about our Product & Order Policies, contact us:

• Email: allaroundkeywest@gmail.com
• Address: All Around Adventure Fishing Charters 5950 Peninsular Ave Key West, FL 33040 United States