Shipping Policy

Last Updated: November 20, 2024

At All Around Adventure Fishing Charters, we strive to ensure that any physical merchandise or products you order from us are delivered promptly and securely. This Shipping Policy outlines the details regarding order processing, shipping, and delivery for physical items purchased from our website or during your charter experience.

1. Processing Time

Orders are processed within 2-3 business days after payment is confirmed.
Orders placed on weekends or holidays will be processed on the next business day.
Custom or back-ordered items may require additional processing time, which will be communicated to you at checkout or via email.

2. Shipping Methods

We partner with reliable carriers, including USPS, FedEx, and UPS, to ensure timely delivery of your orders.

Standard Shipping: Typically delivers within 3-7 business days for domestic orders.
Expedited Shipping: Available for an additional fee and typically delivers within 1-3 business days.
International Shipping: Delivery times vary based on the destination and customs processing. Estimated delivery times will be provided at checkout.

3. Shipping Costs

Shipping costs are calculated based on the weight, dimensions, and destination of your order.
Free shipping may be offered on orders exceeding a specified amount, as noted during checkout.
International shipping fees may include duties, taxes, or customs charges, which are the responsibility of the recipient.

4. Tracking Your Order

Once your order is shipped, you will receive an email with a tracking number and carrier information.
You can track your shipment using the link provided in the email or directly on the carrier’s website.
If you do not receive your tracking information within 3 business days of placing your order, contact us at allaroundkeywest@gmail.com.

5. Undelivered or Lost Items

If your order does not arrive within the estimated delivery window, please contact us for assistance.
For lost or undelivered packages, we will work with the carrier to resolve the issue. Resolutions may include resending the item or issuing a refund.
All claims for lost or undelivered items must be submitted within 30 days of the expected delivery date.

6. Damaged or Incorrect Items

If your item arrives damaged or incorrect, email us at allaroundkeywest@gmail.com within 7 days of delivery.
Include photos of the damaged item and packaging to help us resolve the issue promptly.
We will either replace the damaged/incorrect item or issue a refund, depending on your preference and item availability.

7. International Shipping Information

Delivery times for international orders vary based on the destination and customs processing.
Customers are responsible for any customs duties, taxes, or fees imposed by the destination country.
All Around Adventure is not responsible for delays caused by customs or other regulatory agencies.

8. Customer Responsibilities

Ensure the shipping address provided at checkout is accurate and complete. We are not responsible for delays or non-delivery due to incorrect addresses.
If an item is returned to us due to an incorrect address, you may be responsible for additional shipping fees to re-deliver the item.

9. Contact Information

If you have questions or concerns about our Shipping Policy, contact us:

Email: allaroundkeywest@gmail.com
Address: All Around Adventure Fishing Charters 5950 Peninsular Ave Key West, FL 33040 United States